Before a payment is completed
Uploading photos and opening an order review do not take payment. If checkout is unavailable or you cancel before confirming payment with the provider, there is no completed payment to refund.
If you see a pending authorisation, check its status with the payment provider. A pending authorisation and a completed charge are different states.
Duplicate payments or missing delivery
Contact us if you see two completed payments for the same order, or a completed payment without a delivered video. Include the order reference, payment date, provider and a description of the issue.
We review the order and provider records before confirming the resolution. Do not submit another payment to resolve an existing delivery problem.
Questions about a result
AI outputs can vary in facial detail, movement and scene composition. If the delivered file is missing, cannot be opened, or does not match the quality option you ordered, contact us with the order reference and the specific problem.
When a refund is approved
An approved refund is returned through the original payment provider. The time until it appears depends on the provider and your bank. We do not promise a fixed processing time or automatic approval before the order is reviewed.
Questions? support@tinydeskoutstanding.com